Get in Touch With Us
This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with and what we can't. We are an independent research and review site. We are not a casino, and we can't act on your behalf with any operator.
Please note that this page does not publish a contact form, email address or phone number, because none were supplied for us to list. Use the contact route provided in the site header or footer once the site is live. We won't ask you to use any address that isn't published on peterrobinson.org itself.
Who to contact for what
Getting your message to the right place saves time. This table sets out where different queries belong.
| Your query | Best route |
|---|---|
| A factual error, out-of-date bonus or broken link on our site | Contact us. Say which page and which statement you mean. |
| A question about how we compare casinos | Contact us, or read our guide to the best non GamStop casinos first. |
| A withdrawal, bonus or account problem with a casino | The casino's own complaints procedure first. We can't resolve it for you. |
| Concern about your own gambling | GamCare or another support service (see below). |
| Business or editorial enquiries | Contact us and briefly explain what you have in mind. |
What to include in your message
- The page address or title you are writing about.
- The statement you think is wrong, and what you believe is correct.
- Any evidence, such as a screenshot of the casino's terms with the date you saw it.
- Whether you'd like a reply. Don't send passwords, full card numbers or identity documents.
Corrections and out-of-date terms
Casino offers change often. Headline bonuses shown on our pages, such as those from Betmica, Kikibet or Betninja, are casino advertising. Their wagering requirements, expiry dates, maximum bets and cashout limits are set by each operator and can change. Our information was last checked on 29 September 2026.
If you find that a term differs from what we show, tell us. Always read the current terms on the casino's site before depositing. Some offers are quoted in euros or dollars, which can mean currency conversion if you hold a GBP account.
What we can't do
- We can't recover money, reverse a decision or chase a withdrawal.
- We can't guarantee any casino will pay out, or that any site is completely safe.
- We can't confirm whether an operator is authorised for Great Britain. Sites that accept British players are not necessarily licensed by the UK Gambling Commission.
- We can't lift a GAMSTOP registration. That is only possible through GAMSTOP itself once your chosen exclusion period ends.
Problem with a casino? Start here
Keep a record of your account name, transaction dates, chat transcripts and the terms you agreed to. Then follow the operator's complaints procedure in writing. Most will ask for KYC identity verification, and sometimes source-of-funds checks, before a withdrawal. Missing documents are a common cause of delay.
If the casino holds an overseas licence, its regulator may have a dispute route, but protections differ from those under a UK licence. Check who licenses the site and what its terms say about disputes.
Support if gambling is becoming a problem
If gambling is causing you stress or financial harm, help is available. GamCare runs a free helpline and live chat on 0808 8020 133. You can register with GAMSTOP to self-exclude from UK-licensed sites. Deposit and loss limits, and blocking software, can add extra protection. Gambling should never be treated as income or a way to solve money problems.
You must be 18 or over to gamble. If you write to us about a support concern, we will point you to appropriate organisations. We are not a counselling service.
Response times and how we handle messages
We haven't published a guaranteed response time, and we won't promise one. Corrections that affect accuracy are prioritised. Our rankings are based on editorial research, and commission never buys position. That applies however a message reaches us, so requests to change a ranking in return for payment will be declined.